Our Professional IT Services
Comprehensive technology solutions designed to empower your business with reliable IT infrastructure and expert support
What We Offer
From 24/7 helpdesk support to enterprise cloud hosting, we provide end-to-end IT solutions that keep your business running smoothly and securely
IT Helpdesk & Technical Support
Our experienced IT professionals provide round-the-clock technical support to ensure your business operations never skip a beat. Whether you’re dealing with hardware failures, software issues, or network connectivity problems, our team is ready to help.
What’s Included:
– 24/7 remote technical support via phone, email, and chat
– Hardware troubleshooting and repair coordination
– Software installation, configuration, and updates
– Network connectivity and performance issues resolution
– User training and technical guidance
– System maintenance and preventive care
– Emergency response for critical IT issues
– Documentation of all support activities
Response Times:
– Critical Issues: 15 minutes
– High Priority: 2 hours
– Normal Priority: 4 hours
– Low Priority: Next business day
Cloud Hosting Solutions
Scalable, secure, and reliable cloud infrastructure tailored to your business needs. Our cloud hosting solutions provide the flexibility to grow with your business while maintaining optimal performance and security.
Cloud Server Options:
– Shared VPS: Perfect for small businesses – Starting 50 JOD/month
– Dedicated VPS: Enhanced performance and security – Starting 120 JOD/month
– Cloud Servers: Enterprise-grade scalability – Starting 200 JOD/month
– Managed WordPress: Optimized for WordPress sites – Starting 80 JOD/month
Features Included:
– 99.9% uptime SLA guarantee
– Daily automated backups with 30-day retention
– Free SSL certificates for all domains
– DDoS protection and advanced security
– 24/7 server monitoring and maintenance
– One-click scaling resources up or down
– Multiple data center locations
– Control panel access (cPanel/Plesk)
Migration Services:
We handle the complete migration of your existing websites and applications to our cloud infrastructure at no additional cost.
Network Management & Security
Comprehensive network infrastructure management to ensure optimal performance, security, and connectivity for your organization. Our network experts design, implement, and maintain robust network solutions.
Network Services:
– Network design and architecture planning
– Router and switch configuration and management
– Wireless network setup and optimization
– VPN implementation for secure remote access
– Network monitoring and performance optimization
– Bandwidth management and traffic analysis
Security Services:
– Firewall configuration and management
– Intrusion detection and prevention systems
– Security auditing and vulnerability assessments
– Endpoint protection and antivirus management
– Employee security training and awareness
– Incident response and recovery planning
Monitoring & Maintenance:
– 24/7 network monitoring and alerting
– Proactive maintenance and updates
– Performance reporting and optimization recommendations
– Regular security patches and updates
Data Management & Backup Solutions
Protect your critical business data with our comprehensive backup and disaster recovery solutions. We ensure your data is secure, accessible, and recoverable in any situation.
Backup Solutions:
– Automated daily, weekly, and monthly backups
– Local and cloud-based backup storage
– Real-time data synchronization
– Version control and point-in-time recovery
– Encrypted backup transmission and storage
– Backup monitoring and verification
Disaster Recovery:
– Complete disaster recovery planning
– Recovery time objective (RTO) planning
– Recovery point objective (RPO) optimization
– Regular disaster recovery testing
– Business continuity planning
– Emergency response procedures
Data Management:
– Data migration and consolidation services
– Database optimization and maintenance
– Data archiving and retention policies
– Compliance with data protection regulations
– Data security and access control
– Performance monitoring and optimization
Storage Options:
– Local NAS/SAN solutions
– Cloud storage
– Hybrid backup solutions
– Enterprise backup
Why Choose CloudPeak Jordan?
Local expertise with international standards
Certified Professionals
Microsoft, Google, Cisco, and CompTIA certified technicians
Rapid Response
Average 15-minute response time for critical issues
Guaranteed Security
Enterprise-grade security measures and compliance
Scalable Solutions
Infrastructure that grows with your business
Frequently Asked Questions
Do you provide on-site support?
Yes, we provide on-site support for our Professional and Enterprise packages. Emergency on-site support is also available for Starter package clients at an additional fee.
What is your average response time?
Critical issues: 15 minutes, High priority: 2 hours, Normal: 4 hours, Low priority: Next business day.
Can you migrate our existing systems to the cloud?
Absolutely! We provide free migration services for all new cloud hosting clients, ensuring zero downtime during the transition.
Do you support businesses outside of Amman?
Yes, we provide remote support services across all of Jordan. On-site support is available in Amman, with travel arrangements possible for other locations.
What backup retention do you offer?
We maintain daily backups for 30 days, weekly backups for 12 weeks, and monthly backups for 12 months.
Are your services suitable for small businesses?
Yes! Our Starter Package is specifically designed for small businesses with 1-5 employees, providing essential IT support at an affordable price.
Ready to Transform Your IT Infrastructure?
Get a free consultation and customized quote for your business needs